Returns & Refund Policy

In the event that your order of ColorCote Roof Wash is received damaged, the container / spray applicator is unusable or the container has leaked Fletcher Steel will fully replace the damaged product at no extra cost or refund the full purchase price excluding shipping costs.

Requests for replacement of damaged goods must be made within seven (7) days of receipt of delivery.

• Returned items must be accompanied by a copy of the original invoice.
• Returns must be made to the dispatch branch as stated on the invoice.
• Items returned to us are your responsibility until they reach us, so please ensure they are packaged securely. We recommend using tracked mail or courier.
• Please ensure that you provide us with you full contact details including name, address, phone number and email address.
• All refunds will be credited back via the original method of payment.
• We will refund your items at the price you purchased them from us at.
• Your refund will not include shipping costs.
• We’ll notify you via e-mail once the return arrives back to us. Please allow 7 working days from this date for the refund to show on your statement.
• If you have any questions please contact us at hello@fletchersteel.co.nz